The Evolution of EMS Parts: An Interview with Manager, Rod Horkings

Rod-Horkings-EMS-Group-Parts-Manager

He helped build one of EMS Group’s divisions from the ground up, but Parts Manager Rod Horkings is leaving us this week due to family commitments. Before we say farewell, we caught up with Rod to take a look back at his time with EMS Group.

How has EMS Group and the Parts division evolved during your time with the company?

Two years ago I was employed by EMS Group as Parts Manager for what was then the company’s newest division.

It’s very satisfying to have come in when EMS Parts had only just begun, to have built it up to where it is now, and see it continue to expand.

EMS Parts is an integral division of the company, and a service that complements many of the other division, such as EMS Hire and EMS Workshop.

The company has grown so much in the past two years. We moved locations to a bigger, purpose-built premise; other divisions have been established, such EMS Mine Site Electrical; and EMS Group now employs nearly 200 people.

There is still so much more opportunity for growth at EMS Group, including the Parts division.

What’s the most satisfying part of your role?

The great relationships and connections I’ve made.  From work colleagues to customers who you come to know on a first name basis. I’ve met a lot of great people and made some really good friends.

We’ve dealt with mining companies overseas, all around Australia, from mining companies to my mate Baz.

Testimonial-Customer-Barry-SingletonWho is Baz?

Barry Singleton. He has a mobile home with a 3208 Cat engine, which broke down on the side of the road near Albury in September 2015.

He found EMS Parts on Google and we supplied him with a new cylinder head. Then he needed a rebuild kit, which we were able to supply and he rebuilt the engine himself.

Now he keeps in contact and lets me know where he is in the country. I’ve never met him in person, but he says he’s coming to visit me before I leave!

What’s the most challenging part of the role?

Covering all aspects of mining and civil machinery is a challenge. Sometimes sourcing parts can be like finding a needle in a haystack. You have to have a broad knowledge of different brands and suppliers and applications. Not one day is exactly the same – that’s good though! It’s not always engines, turbos and gear boxes. There is so much more to it.

Any parting words to EMS Parts customers?

Thanks for your business and friendship and I wish you all the best. I’m sure the next person to join EMS Parts will be able to help you out as much as I could!

Rod-Horkings-EMS-Group

Applications for the EMS Parts Manager role are currently open. More details.

Latest Tweets

Loading Tweets...

Facebook Feed